User Support Ticket Form

The user support ticket form is used by an employee to report technical issues to the person or team overseeing IT.

This allows the IT team the information they need in order to efficiently assist a user and keep a documented record of all issues.

This is a Microsoft Word document.

What does it solve?
User Support, Information Technology (IT), Accountability

Example
Harry turns on his computer one morning and cannot log in to his email. He fills out the user support ticket form and includes that he’s tried using the reset password function with no luck. Janet in IT can take this information and begin troubleshooting the issue, saving time by skipping the standard recommendation of doing a password reset since she knows the user has already tried that step.

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