The user support ticket tracking sheet allows the IT team to document and track all reported technical issues from the team.
Tracking user tickets is especially important to ensure that issues are resolved quickly, and it also provides insights into overall response times and recurring issues that may need a larger fix.
This is a Microsoft Excel Sheet.
What does it solve?
User Support, Information Technology (IT), Accountability
Example
OfficeTech Supplies, an office products and solutions company, uses a User Support Ticket Tracking Sheet to manage tech issues reported by their employees.When an employee, Mike, encounters a problem with his computer, he submits a ticket through the internal system. The IT support specialist, Emily, receives the ticket, adds it to the tracking sheet and is assigned to resolve it. She promptly addresses the technical issue, ensuring Mike's workstation is operational again. Upon resolution, Emily updates the ticket status to 'Resolved', maintaining a clear record of the internal support interaction. This tracking system at OfficeTech Supplies streamlines the resolution of internal technical problems, enhancing productivity and employee satisfaction.
